last update: 1 November 2025
These Terms and Conditions are applicable to the participation in the First Investment Guarantee Program (hereinafter called “Program”) and can be downloaded when placing the First Order. The Program Terms and Conditions can at all times be accessed at: https://www.lendahand.com/en-EU/pages/terms-conditions-first-investment-guarantee-percentage
For the avoidance of doubt, if you invest under the Program on the Lendahand investment platform (platform), these Program Terms and Conditions will be regarded as binding, together with the overarching Website Terms and Conditions, the specific Product Terms and Conditions, the Debt Instrument Terms and Conditions and the Investor Referral Program Terms and Conditions. In case of conflict between the above-mentioned sets of terms and conditions, these Program Terms and Conditions prevail with respect to the guarantee.
The investor who wants to participate in the Program must agree to the following conditions:
1. The Program ensures that the Investments that meet the criteria described in these Program Terms and Conditions are guaranteed by the Crowdfunder, provided that all conditions mentioned herein are cumulatively met.
2. Term: The Start Date of the Program is: November 4th, 2025. The End Date of the Program is: t.b.d. (to be determined). NB. The End Date is not related to the maturity of the projects on the platform, but it only means the latest date on which investors can participate in the Program.
3. The Crowdfunder reserves the right to extend or shorten the Program Term at any time.
4. The Program is only available to natural or legal persons who have not invested on the platform before the Start Date of the Program. Each natural or legal person can only participate once during the Term of the Program.
5. These Program Terms and Conditions, and participation in this Program, shall be deemed expressly agreed to and accepted by the investor upon entering the coupon code of the Program during the placement of the First Order on the platform.
6. Participation in the Program will be confirmed by the Crowdfunder in an email.
7. The Program applies to the First Order, up to the maximum amount mentioned under point 10 below. The First Order means the investment placed on the platform by an Investor who hasn’t previously invested in any project on the platform. The First Order can be invested in one project or multiple projects that are published on the platform, as long as they are ordered at the same time. For the purpose of the Program, it is not relevant when the investor opened the account on the platform, as long as the account is active.
8. The Crowdfunder’s guarantee covers 50% of principal amount of the First Order, and excludes the interest portion.
Example 1: Julia invests EUR 100 in Project A. The investment meets the criteria of the First Order and it is covered by the Program. Project A has 1 repayment of EUR 100 with 5% interest (EUR 5). For Julia EUR 50 (50%) is guaranteed, not EUR 52,50 (50% of the principal and 50% of the interest).
9. When claiming the guarantee, interest shall not be taken into account. The guarantee only covers the first 50% of the principal amount of the First Order. Once the investor has received repayments amounting to 50% of the principal (regardless of any interest received), the guarantee shall lapse, and no further claim under the guarantee may be made, even if the project is subsequently written off.
10. Guarantee Parameters
For the purposes of these Program Terms and Conditions, the following definitions apply:
- Guarantee Percentage: 50% of the invested amount per individual investment in the First Order.
- Maximum Guarantee Amount: EUR 500 in total for the First Order.
- Pro Rata Allocation Rule: If the sum of guarantees for all investments in the First Order, calculated using the Guarantee Percentage, exceeds the Maximum Guarantee Amount, the guarantee per investment will be reduced proportionally (pro rata) so that the total does not exceed the Maximum Guarantee Amount.
For the avoidance of doubt, the Crowdfunder’s guarantee never exceeds 50% of the invested principal amount and shall in no case exceed EUR 500 in total, regardless of the total amount invested.
11. For the avoidance of doubt, any examples used in these Terms and Conditions are purely illustrative. In case of any discrepancy, the definitions and rules set out in these Terms and Conditions shall prevail.
12. Provided that the guarantee has not lapsed under clause 9, a claim may be filed by an Investor when:
- Crowdfunder notifies the Investor that the investment has been written off, OR
- A payment is overdue by more than 365 days (‘365-Day Grace Period’), and no subsequent payments have been received since that delay. Any subsequent payment stops the 365-Day Grace Period, including partial payments, restructured payments, or any other payment related to that investment project.
- Example: Julia, for example, invested 1000 EUR in project A. Julia has a 50% guarantee (EUR 500) in project A. EUR 400 has been repaid successfully.
- Julia is notified by Crowdfunder that Project A has been written off. Julia can now file a claim for EUR 100 under the Program terms and conditions.
- Project A has a late payment of more than 365 days and no subsequent payment has been made since that delay. The 365-Day Grace Period has expired and Julia can now file a claim for EUR 100 under the Program terms and conditions.
- Project A has a late payment of 180 days, and no subsequent payment has been made since that delay. The 365-Day Grace Period has not expired and Julia can not file a claim under the Program terms and conditions.
- Project A has a late payment of 30 days. On day 30 Crowdfunder announces a restructuring of the repayment schedule. A new payment is received according to the restructured repayment schedule on day 60. The 365-Day Grace Period is suspended and Julia cannot file a claim under the Program terms and conditions.
13. After a claim is successfully filed by an investor and paid out by the Crowdfunder, the Crowdfunder is entitled to any subsequent (re)payments relating to the particular investment that the investor received compensation for.
- Example: Julia, for example, invested 1000 EUR in project A. Julia has a 50% guarantee (EUR 500) in project A. EUR 400 has been repaid successfully.
- The last repayment of EUR 100 is more than 365 days late. Julia files a claim and is repaid EUR 100 as part of the Program. Subsequently, a restructuring is announced and EUR 50 of the EUR 100 is repaid. This EUR 50 will be for the account of the Crowdfunder, and not repaid to Julia.
14. The investor can file a claim within 180 calendar days from the date when:
- he/she was notified of the investment write-off, or
- the 365-Day Grace Period ended.
15. The Crowdfunder is responsible for administering the claims filed by investors relating to the Program. In case of a valid claim by an investor, the Crowdfunder has 90 days after receiving the claim to disburse any funds to the digital wallet of this investor at the Payment Institution.
16. The investor is responsible for claiming his/her guaranteed investment amount by sending an email to Crowdfunder. The Crowdfunder is not responsible for inviting investors to execute their claim.
17. This Program is not valid in combination with other marketing programs and/or discounts, except for the referral program. In case a first time investor enters a referral code during the term of the Program, the first time investor will participate in this Program. NB. This means that investors who participate in the Program by entering a referral code, will not receive a discount to invest on the platform, but instead have their First Order guaranteed up to the maximum amount as mentioned in point 10 above. The (legal) person responsible for the invitation will receive their eligible discount.
18. Investors expressly agree to these Program Terms and Conditions, and any revisions thereof, which shall be electronically transmitted. The Crowdfunder reserves the right to amend these Program Terms and Conditions without the consent of Investors. Any changes to these Program Terms and Conditions that materially alter the rights of Investors concerning the Program shall be communicated to Investors via email or through an announcement on the Crowdfunder's Website. If an Investor disagrees with the changes to the Program Terms and Conditions, the Investor must notify the Crowdfunder thereof within 20 (twenty) Business Days of receiving the revised Program Terms and Conditions. If an Investor objects to the revised Program Terms and Conditions, the original Program Terms and Conditions shall continue to apply for the duration of the Investor's existing First Order.
19. In the event that the Crowdfunder ceases to function or exist due to bankruptcy, insolvency, or upon the date it communicates the initiation of a winding-up process to settle the company and all ongoing obligations, the Crowdfunder shall no longer be held to the aforementioned obligations of the Program, except where legally required.